top of page

Frequently asked questions
General
License Questions
Booking is easy! Simply follow this link (https://www.mncdrivertraining.com/bookings)to complete our short questionnaire. Once we receive your submission, one of our team members will get in touch with you to confirm the details.
Prefer to speak to someone directly? Give us a call on 0431 550 805. Please note, we may be out on the road training or away from the office - if we miss your call, be sure to leave your name and contact number, and we will get back to you as soon as possible.
We understand that sometimes plans change, and we aim to be as flexible as possible. However, due to preparation and scheduling involved in heavy vehicle training and assessments, the following cancellation policy applies:
Cancellations and Rescheduling:
• More than 72 hours' notice: No cancellation fee. You may reschedule or cancel with a full refund of any pre-paid fees.
• 24-72 hours' notice: A 25% cancellation fee applies, or you may reschedule once at no extra charge.
• Less than 24 hours' notice or no-show: The full training / assessment fee will be retained, as we are unable to fill the spot on short notice.
Medical Exemption:
If a cancellation is due to a medical emergency, please contact us as soon as possible. We will assess these situations on a case-by-case basis.
How to Cancel or Reschedule:
Please contact us via phone or email during business hours to cancel or reschedule your booking. Changes are only confirmed once acknowledged by our team.
Thank you for your understanding and cooperation.

bottom of page
